Quick Start
Get your first QA scorecard in under 5 minutes.
Sign up and choose a plan
Head to getqualityos.com and click Start Free Trial. You get a 14-day trial on either Starter ($79/month) or Team ($199/month) — no credit card required.
Starter — $79/month
- 200 reviews / month
- 1 QA manager seat
- Knowledge Base — 10 documents
- 90-day scorecard history
- 4 built-in QA presets
- Coaching pack PDF export
- Trends dashboard
- Scorecards shareable as PDF with agents
Team — $199/month
- 1,000 reviews / month
- 5 QA manager seats
- Shared KB — 50 documents
- 365-day scorecard history
- Ticket QA
- Zapier + API access
- Auto-fail rules
- Batch analysis (up to 100 calls)
- Slack notifications
- Coaching notes & team overview
- Scorecards shareable as PDF with agents
Seats are for QA managers and team leads. Agents receive feedback via shared PDF scorecards — no login required.
Upload a Knowledge Base document (recommended)
Go to Settings → Knowledge Base and upload your team SOPs, policy documents, or training guides (PDF, DOCX, TXT, or MD).
This is optional but highly recommended. When a KB document is present, QualityOS scores Resolution Accuracy and Policy Compliance against your actual policies rather than generic best practices — giving you far more precise, actionable results.
Starter limit: 10 documents · Team limit: 50 documents
Go to the Analyse tab
Open your dashboard and click Analyse in the left sidebar. You have two input methods:
- Paste transcript — copy a call transcript in AGENT/CUSTOMER format and paste it directly
- Upload audio — drop an MP3 or WAV file; QualityOS transcribes it automatically via Groq Whisper before analysis
Fill in the details and run analysis
Before hitting Analyse, fill in:
- Agent name — used for scorecard attribution and team overview
- Date — defaults to today, edit if scoring a historical call
- Interaction type — Inbound, Outbound, or Chat
- Preset — Standard Support, Billing & Payroll, Technical Support, or Onboarding
Click Run Analysis. Results return in approximately 10–20 seconds depending on transcript length.
View your scorecard and act on it
Your scorecard appears immediately with:
- Overall score /100 and a Pass / Coach / Flag verdict
- Per-parameter scores (0–10) with evidence quotes pulled from the transcript
- A coaching brief: positive callout, top miss, and a 1:1-ready coaching note
From the scorecard view you can:
- Click Download PDF to export a printable coaching pack
- Add a coaching note to the scorecard (Team plan)
- Browse all past scorecards in History
Team plan: Configure Slack notifications in Settings → Slack Notifications to receive an automatic alert for FLAG and COACH verdicts in your team channel.