Your agents handlehundreds of conversations.You're reviewing a fraction.QualityOS reviews every one.
Automatically audit 100% of support calls and tickets. Score agents against your SOPs. Generate evidence-backed coaching packs in one click. Improve CSAT without hiring a single QA analyst.
AGENT SCORECARD
Sarah Chen
Coaching Note
"Sarah's resolution was exceptional. Focus: explicit SLA acknowledgment when customer flags time pressure."
Replacing manual QA at companies like:
Join the waitlist — founding member pricing available
The Problem
Your QA process has a blind spot
98% of calls go unreviewed
Manual QA teams sample 2–5% of interactions. The coaching moments in the other 98% never get found. Your best agents plateau. Your weakest ones stay weak.
2 hours prep per coaching session
Team leads spend 2+ hours pulling examples, building scorecards, and writing talking points. QualityOS does all of it in one click.
Agents dispute subjective scores
Without evidence, feedback feels unfair. QualityOS quotes the exact moment from the transcript — so coaching conversations start with facts, not opinions.
Features
Everything your QA team needs
Built by CS Operations veterans. Designed for CS Team Leads.
Call QA
Upload audio or paste transcripts. AI scores 8 parameters against your rubric with evidence quotes from the actual conversation.
Ticket QA
Analyse support ticket quality against your SOPs. Score categorisation, resolution accuracy, documentation quality and more.
Knowledge Base RAG
Upload your SOPs and policy docs once. Every analysis is grounded against your actual standards — not generic best practices.
Coaching Pack PDF
One click generates a coaching session pack. Evidence cards, wins, talking points, action items. Ready for your 1:1 instantly.
Zapier + API
Connect Zendesk, Aircall, Intercom, or any platform. Analyses run automatically when calls end or tickets close. Zero manual work.
Team System
Shared KB, shared scorecards, team trends. Admin creates team, members join with a code. Everyone sees the same picture.
Slack Notifications
Get instant alerts in your Slack channel when agents score a FLAG or COACH verdict. Configurable per verdict type.
Auto-fail Rules
Define conditions that instantly flag a scorecard regardless of total score. Zero-tolerance compliance enforcement, automated.
How It Works
From interaction to coaching in 3 steps
Connect or Upload
Link your Zendesk via Zapier, or paste transcripts and tickets manually. Works with any support platform.
AI Analyses Against Your SOPs
Upload your knowledge base once. QualityOS scores every interaction against your actual policies and standards.
Coach with Evidence
Get scoring scorecards, coaching packs, and trend dashboards. Coach agents with specific quotes, not gut feel.
Scorecards
Scorecards your team leads will actually use
Agent Scorecard · Priya Sharma
89.4 / 100
✓ Positive Callout
Exceptional resolution — walked David through token regeneration step-by-step and confirmed export success before closing.
△ Top Miss
Policy compliance: SLA response window not explicitly stated during the interaction.
💬 Coaching Note
Priya handled a high-pressure payroll scenario with genuine calm. The coaching focus is timing: when David flagged the two-day wait, a single additional acknowledgment sentence would have deepened trust before moving to the fix.
Integrations
Works with your existing tools
Connect via Zapier in 5 minutes. Native integrations coming.
🔌 Connect via Zapier → any of 5,000+ apps
Pricing
Simple, transparent pricing
🔒 Founding member pricing — locked forever for first 50 customers
Starter
- ✓200 reviews/month
- ✓1 QA manager seat
- ✓4 built-in QA presets
- ✓Knowledge Base — 10 documents
- ✓90-day scorecard history
- ✓Coaching pack PDF export
- ✓Trends dashboard
- ✓Scorecards shareable as PDF with agents
No credit card required
Team
- ✓1,000 reviews/month
- ✓5 QA manager seats
- ✓Shared org knowledge base — 50 docs
- ✓365-day scorecard history
- ✓Ticket QA
- ✓Zapier + API access
- ✓Auto-fail rules
- ✓Batch analysis — up to 100 calls
- ✓Slack notifications
- ✓Coaching notes
- ✓Team comparison view
- ✓Scorecards shareable as PDF with agents
No credit card required
Enterprise
Book a demo
- ✓Unlimited reviews & QA manager seats
- ✓Unlimited Knowledge Base storage
- ✓Custom QA rubric builder
- ✓Calibration mode — align reviewers across your QA team
- ✓Agent dispute & appeal workflow
- ✓Role-based access (QA Analyst, Team Lead, Agent, Org Admin)
- ✓Compliance monitoring — keyword flags, script deviation, sensitive data alerts
- ✓BPO multi-client workspaces
- ✓White-label PDF reports with custom branding
- ✓SSO / SAML
- ✓Custom data retention policy
- ✓Dedicated account manager
- ✓Signed DPA + sub-processor list
- ✓Security questionnaire completion (VSA, SIG Lite)
FAQ
Common questions
Start reviewing 100% of conversations today
Join CS teams that coach with evidence, not gut feel.
No credit card required · Cancel anytime · 5 min setup